Terms & Conditions

Last updated: November 2025

Please Read Before Purchasing

Welcome to Imsana Lifestyle. By accessing our website – www.imsanabd.com – and making a purchase, you agree to follow the terms and conditions below.
These terms ensure a smooth shopping experience and mutual understanding between our customers and us.

1. General Information

Imsana Lifestyle is an online lifestyle brand based in Dhaka, Bangladesh, offering handcrafted home décor, custom furniture, gifts, and imported lifestyle products.
All products and services offered on our website are subject to availability and current pricing.

2. Use of Website

By using our website, you agree to:

• Provide accurate, up-to-date personal and contact information.

• Use the website only for lawful purposes.

• Do not misuse the website by introducing malicious software or engaging in unauthorized access.

We reserve the right to suspend or restrict access to any user who violates these terms.

3. Product Information

We take great care to display product details, descriptions, and photos accurately.
However, slight variations in color, texture, or finish may occur due to lighting, screen resolution, or handmade craftsmanship.
All products are subject to availability, and we may update or remove items without prior notice.

4. Pricing & Payments

• All prices are listed in Bangladeshi Taka (BDT) and include applicable taxes (unless stated otherwise).

• We accept multiple payment methods, including Cash on Delivery (COD), bKash, Nagad, and other approved gateways.

• Imsana Lifestyle reserves the right to change prices, discounts, or promotions at any time.

5. Orders & Confirmation

Once you place an order:

• You will receive an order confirmation via SMS, email, or WhatsApp.

• Orders may be canceled or modified within 12 hours of placement (for standard items).

• Custom or made-to-order items cannot be canceled once production begins.

We reserve the right to cancel an order due to product unavailability, pricing errors, or suspected fraudulent activity.

6. Shipping & Delivery

Please refer to our Shipping & Return Policy for detailed information on delivery timelines, charges, and pickup options.
Delivery times may vary due to location, product type, or external factors (e.g., weather, courier delays).

7. Returns & Refunds

For return and refund eligibility, please review our Refund Policy.
Custom-made or personalized items are non-refundable, unless damaged or defective.

8. Intellectual Property

All website content – including text, images, logos, product designs, and graphics – is the property of Imsana Lifestyle and protected under copyright law.
You may not copy, distribute, or use any content without written permission.

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.

10. Limitation of Liability

Imsana Lifestyle is not liable for:

• Any indirect or consequential damages resulting from the use of our website or products.

• Delays in shipping due to third-party couriers or unforeseen events.

Our responsibility is limited to the value of the purchased product.

11. Changes to Terms

We may update these Terms & Conditions from time to time to reflect changes in our business or legal requirements.
Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

For any questions or concerns about these Terms & Conditions, please contact us:

📧 Email: info@imsanabd.com
📞 Phone / WhatsApp: +880 1886-620007
📍 Pickup Address: House 629, Middle Badda Link Road, Dhaka – 1212, Bangladesh

Imsana Lifestyle – Thoughtful design, personal touch, and timeless craftsmanship.